Customer Information & Policies

SALES POLICY:
Amtouch Dental Supply restricts sales and distribution of products and services to licensed dentists and healthcare professionals who have an established business account with us. Verified dental labs, dental technical Schools -Public and Private, Government accounts (Federal, State, and Local), and University accounts, may also establish accounts with appropriate documentation as required by state and federal regulations.

 

PAYMENT TERMS:
We accept payment via check, MasterCard, VISA, and American Express, or we can bill your order to your open account upon approval of your account. Our standard payment terms are net 30 days (from the date of invoice) for eligible accounts and purchases. It is requested that payment be made within the terms of the agreement to maintain open account privileges. All sales are payable by the 15th of the following month after the date of the invoice unless specifically stated otherwise. Payments should be made payable to: Amtouch Dental Supply. (Please refer to an Amtouch invoice for the remittance address). Payments may also be made online at www.amtouch.com

 

LATE CHARGES:
A late payment charge will be levied on past due invoice balances at the rate 1.5% per month on all 30 days past due accounts. Those in violation of the payment terms will be obligated to pay reasonable attorney’s fees and collection costs incurred in addition to any other relief afforded to enforce collection.

 

RETURNED CHECKS:
A $25.00 service fee will be charged on all returned checks. Checks are re-deposited immediately the first time they are returned. If a check is returned a second time, the account is placed on a Hold status (will not be able to receive orders) until the returned check is replaced.

 

SHIPPING AND HANDLING:
Puerto Rico, Hawaii, Alaska and the Virgin Islands are subject to additional shipping charges. Orders shipped direct from the manufacturer may be subject to the manufacturer's shipping charges. Hazardous material products that are regulated by the Department of Transportation are subject to a hazardous material fee charged by the transporting carrier for each box shipped. Any shipping and handling fees will be communicated to the customers and billed on the invoice.

TRANSFER OF TITLE:

Title to goods transfers to customer at point of shipping from our warehouse or the manufacturer’s warehouse.

RETURNS AND ALLOWANCES:
Amtouch Dental Supply provides our customers with a generous return policy for obtaining credit or adjustments for products sold by Amtouch Dental Supply.

 

What qualifies for credit?

All product returns and other requests for credit must receive prior authorization to ensure that credits will post to the customers' accounts in a timely manner. Due to the nature of some products, not all items are eligible for return. Amtouch Dental Supply will consider for return or credit items that are (or were) in our catalog and that are in saleable condition or returnable to the manufacturer based on that manufacturer's current Return Policy. Additionally, Amtouch Dental Supply will correct all order entry and shipping errors promptly upon notification from the customer. We request that errors be reported within 3 business days of receipt of items.

 

**Merchandise returns must be requested for return within 30 days of the invoice date. The following exclusions apply:

  • Non-returnable items include anesthetic, handpieces, any opened items, and small equipment.
  • Given the supply shortages caused by the COVID-19 pandemic, please note that all PPE items are non-returnable.

 

**Amtouch Dental Supply reserves the right to deny credit on returns based on inspection of items upon receipt at the Amtouch Dental facility.

***Returns and billing adjustments may be requested by calling Amtouch Dental Supply at (800) 350-4568. Your dedicated account manager can also help facilitate this process

 

What is the credit amount based on?

The amount of credit is issued based on the following:

  • Corrections for order entry and shipping errors will always be credited at invoice price.
  • All returns must be made within 30 days of original purchase.
  • All returns must be made in the original package, unopened, undamaged, and in re-saleable condition. Hand pieces and Equipment, if returned opened or used, will be repaired or replaced according to the manufacturer's warranty and returned to you. Full credit will be granted on items we can return to the manufacturer for full credit.
  • All returns past 30 days are subject to shipping and/or restocking fees.
  • Personalized and/or imprinted items are not returnable.
  • Special Order items are not returnable.
  • Items credited or returned due to product recalls will be issued at 100% credit regardless of date of invoice.

 

SPECIAL CONDITIONS:

-       Hazardous Items: Items requiring Diamond-label Hazardous packaging are not eligible for return. These items must be disposed of according to Federal, State and/or Local guidelines.

-       Under special circumstances, Amtouch Dental Supply may directly credit your account in lieu of physical return of product.

-       Prop 65 Cautionary Statement: Amtouch Dental Supply is required by California law, Proposition 65, to disclose users about the Safe Drinking Water and Toxic Enforcement Act of 1986, Which is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings.

-       Additional Information about Proposition 65: