Return Policy + Customer Information

RETURN POLICY:

If you are not fully satisfied with a product, initiate a return online in the Orders section of your Account portal or just call us within 30 days of the invoice date and we will help process your return. Amtouch will issue a full credit or refund if items are unopened and unused.

For customers located in the continental U.S., Amtouch will provide customers with a a pre-paid UPS shipping label to return any unused items at our expense. Just box up the product with the documentation provided, affix the label, and give the package to UPS at your convenience.

Because of O.S.H.A. regulations, we cannot accept returns for items that have been opened and used (except for errors made by Amtouch). For handpieces and small equipment, we highly encourage you to verify order accuracy prior to opening as these items cannot be accepted if the box is open.

Exclusions and Special conditions:
Due to the nature of some products, not all items are eligible for return. Non-returnable items include: anesthetic, handpieces, any opened items, small equipment, hazardous items, etc. Amtouch Dental Supply will consider for return or credit items that are in saleable condition or returnable to the manufacturer based on that manufacturer's current Return Policy. Returns may be subject to shipping fees or restocking fees up to 20% of the order value. We reserve the right to deny credit on returns based on inspection of items upon receipt to Amtouch Dental. Any store credit issued must be used within 18 months.

ADDITIONAL CUSTOMER INFORMATION AND POLICIES

PAYMENT TERMS:

We accept payment via check, MasterCard, VISA, and American Express, or we can bill your order to your open account upon approval of your account. Our standard payment terms are net 30 days (from the date of invoice) for eligible accounts and purchases. It is requested that payment be made within the terms of the agreement to maintain open account privileges. All sales are payable by the 15th of the following month after the date of the invoice unless specifically stated otherwise. Payments should be made payable to: Amtouch Dental Supply. (Please refer to an Amtouch invoice for the remittance address). Payments may also be made online at www.amtouch.com

LATE CHARGES:

A late payment charge will be levied on past due invoice balances at the rate 1.5% per month on all 30 days past due accounts. Those in violation of the payment terms will be obligated to pay reasonable attorney’s fees and collection costs incurred in addition to any other relief afforded to enforce collection.

RETURNED CHECKS:

A $25.00 service fee will be charged on all returned checks. Checks are re-deposited immediately the first time they are returned. If a check is returned a second time, the account is placed on a Hold status (will not be able to receive orders) until the returned check is replaced.

SHIPPING AND HANDLING:

Puerto Rico, Hawaii, Alaska and the Virgin Islands are subject to additional shipping charges. Orders shipped direct from the manufacturer may be subject to the manufacturer's shipping charges. Hazardous material products that are regulated by the Department of Transportation are subject to a hazardous material fee charged by the transporting carrier for each box shipped. Any shipping and handling fees will be communicated to the customers and billed on the invoice.

TRANSFER OF TITLE:

Title to goods transfers to customer at point of shipping from our warehouse or the manufacturer’s warehouse.